Pactum evaluates every response in real time, scores entire conversations across five dimensions, and closes the loop with automated prompt tuning. It is the fastest way to measure and improve AI sales and support experiences.
Test, score, improve, repeat across every release.
Proprietary infrastructure keeps Gen AI and human channel evaluation costs low.
Conversation score
5 dimensions evaluated
Reframe the closing question to align with the buyer goal before proposing the next step.
Every response is measured. Every conversation is scored. Every prompt gets smarter.
Auto-score each message against structured criteria with pass or fail checks and guidance.
Match responses to detailed scenarios with weighted criteria, severities, and partial credit.
Score the entire journey across five quality dimensions with instant visibility.
Rewrite system prompts using real evaluation history, conversation scores, and feedback.
Simulate multi-turn dialogues at scale and surface failures before they reach customers.
Generate HTML, PDF, and CSV outputs for stakeholders and release reviews.
Move from subjective review to measurable, repeatable QA that scales with every new release.
Run live chats or batch simulations across your scenario library.
Score every response and the full conversation with consistent criteria.
Apply prompt tuning recommendations and track quality lift in real time.
A single workspace for live QA, evaluation, and iteration.
Chat with your agent while Pactum evaluates every response side by side.
Match responses to scenarios, weighted criteria, and severity levels.
Rewrite system prompts with clear rationale and guardrails.
Run multi-turn plans, then export reports and failure summaries.
Pactum makes quality visible so teams can ship with confidence.
Replace manual review with automated scoring and structured feedback.
Share scorecards and reports that keep product, QA, and leadership aligned.
Continuous QA without runaway spend, powered by proprietary infrastructure.
Pactum scores each conversation across the dimensions that matter most.
Clear, organized responses that keep the conversation moving forward.
Consistent, on-brand tone with confident and accurate delivery.
Demonstrates understanding of customer goals and context.
Clear next steps and accountable guidance from start to finish.
Connects the solution to outcomes that matter for the customer.
Built to support continuous evaluation without runaway spend across your AI and legacy channel portfolio.
Measure quality, align teams, and ship reliable AI experiences with Pactum.